Agentic O2C Performance
Executive Dashboard
How much of the process is operating autonomously, how accurate is it, and what economic value is that autonomy creating?
78%
Autonomous O2C Rate
Eligible transactions completed end-to-end without human intervention
▲ +6pp from prior month
Human Intervention Rate
22%
▼ 4pp
Autonomous Exception Resolution
64%
▲ 8pp
First-Time-Right Invoice
94.2%
▲ 1.3pp
Touchless Cash Application
91%
▲ 3pp
Same-Day Cash Application
87%
▲ 5pp
Days Sales Outstanding
34
▼ 2 days
Straight-through Deductions
72%
▲ 6pp
Revenue Leakage Prevented
$2.4M
▲ $380K
Working Capital Impact
$18.2M
▲ $1.8M
Agent Decision Accuracy
97.3%
▲ 0.4pp
Cost per O2C Transaction
$3.12
▼ $0.48
Transactions This Period
14,832
— Current period
Order Lifecycle — Autonomous Rate by Stage
Order Capture
4,218
92% auto
34 exceptions
→
Validation
4,184
88% auto
51 exceptions
→
Fulfillment
4,133
95% auto
18 exceptions
→
Invoicing
4,115
94% auto
24 exceptions
→
Cash App
3,892
91% auto
42 exceptions
→
Deductions
1,247
72% auto
89 exceptions
→
Accounting
3,850
97% auto
8 exceptions
Autonomous O2C Rate — 6-Month Trend
Autonomous O2C Rate Human Intervention Rate
Active Alerts
Deduction backlog > 48h12 items aged past SLA · Metro Markets
Cash app queue spike+38% vs rolling avg · Billtrust
Agent accuracy dipEntity matching < 95% for 2h
EDI rejection rate elevated4.2% vs 1.8% baseline · Kroger
Process Monitoring
Order Lifecycle
End-to-end visibility into every order from capture through accounting close.
Order Capture
Processed today847
SLA compliance98.2%
Avg processing time1.4 min
Top exceptionMissing PO#
Validation
Processed today831
SLA compliance94.1%
Avg processing time3.2 min
Top exceptionPrice mismatch
Fulfillment
Processed today812
SLA compliance97.8%
Avg processing time18 min
Top exceptionStock unavailable
Invoicing
Processed today798
SLA compliance99.1%
Avg processing time0.8 min
Top exceptionTax calculation
Cash Application
Processed today764
SLA compliance91.3%
Avg processing time2.1 min
Top exceptionEntity mismatch
Deductions
Processed today312
SLA compliance78.4%
Avg processing time4.2 days
Top exceptionMissing backup
Accounting
Processed today751
SLA compliance99.6%
Avg processing time0.3 min
Top exceptionGL mapping
Orders Requiring Attention
| Order ID | Customer | Stage | Issue | Age | Status |
|---|---|---|---|---|---|
| ORD-88421 | Kroger Southeast | Validation | Price discrepancy on 3 SKUs | 4h | Pending |
| ORD-88398 | Walmart DC #4412 | Fulfillment | Partial stock — 2 of 5 lines | 8h | Escalated |
| ORD-88356 | Target Stores | Invoicing | Tax nexus calculation error | 1d | Blocked |
| ORD-88312 | Costco Wholesale | Cash App | Remittance missing invoice ref | 2d | Investigating |
| ORD-88290 | Publix Super Markets | Deductions | Trade promo claim — no backup | 3d | Past SLA |
| ORD-88267 | HEB Grocery | Validation | EDI segment 850 malformed | 6h | Auto-retry |
| ORD-88245 | Albertsons | Cash App | Overpayment $142.50 | 1d | Review |
| ORD-88201 | Dollar General | Deductions | Logistics shortage claim | 5d | Past SLA |
Cash Application
Cash Application
Autonomous matching, unapplied cash aging, and entity resolution performance.
91%
Touchless Rate
87%
Same-Day Rate
$428K
Unapplied Cash
97.3%
Agent Accuracy
Match Confidence Distribution
Auto-Applied 91% Human Review 6% Investigate 3%
Unapplied Cash by Age
Recent Matches
| Receipt | Invoice | Amount | Confidence | Method | Status |
|---|---|---|---|---|---|
| PAY-20001 | INV-500001 | $15,420.00 | 100% | Auto | Applied |
| PAY-20037 | INV-500037 | $28,900.00 | 100% | Auto | Applied |
| PAY-20052 | INV-500052 | $54,300.00 | 100% | Auto | Applied |
| PAY-20096 | INV-500096 | $12,450.00 | 88.8% | Review | Pending |
| PAY-20098 | INV-500098 | $2,198.00 | 74.9% | Review | Pending |
| PAY-20099 | INV-500099 | $300.00 | 44.3% | Investigate | Escalated |
| PAY-20100 | INV-500100 | $1,805.00 | 53.6% | Investigate | Escalated |
| PAY-20026 | INV-500026 | $34,500.00 | 100% | Auto | Applied |
Revenue Protection
Deductions & Disputes
Automated deduction classification, dispute resolution, and revenue recovery tracking.
$3.2M
Open Deductions
72%
Resolution Rate
8.4d
Avg Days to Resolve
$2.4M
Recovered YTD
Deductions by Type
Resolution Trend (6 Months)
Active Disputes
| Deduction ID | Customer | Type | Amount | Days Open | Status |
|---|---|---|---|---|---|
| DED-44201 | Kroger Co | Trade Promo | $84,320 | 12 | Past SLA |
| DED-44198 | Walmart | Pricing | $42,100 | 8 | In Review |
| DED-44185 | Target Corp | Logistics | $18,450 | 5 | Auto-resolving |
| DED-44172 | Costco | Trade Promo | $156,800 | 14 | Escalated |
| DED-44168 | Publix | Pricing | $12,340 | 3 | Resolved |
| DED-44155 | Albertsons | Logistics | $8,760 | 7 | Pending backup |
| DED-44142 | HEB | Other | $5,430 | 2 | Auto-resolving |
| DED-44130 | Dollar General | Trade Promo | $22,100 | 11 | Past SLA |
Accounts Receivable
Collections
AR aging, collector performance, and promise-to-pay tracking.
$142M
Total AR
$98M
Current
$44M
Past Due
88%
Collection Effectiveness
AR Aging Distribution
Top Past-Due Accounts
| Customer | Amount Due | Days Past | Last Contact | Next Action |
|---|---|---|---|---|
| Metro Markets LLC | $4,820,000 | 45 | Aug 18 | Escalate to VP Sales |
| Southeastern Grocers | $3,210,000 | 38 | Aug 16 | Payment plan follow-up |
| Dollar General Corp | $2,890,000 | 32 | Aug 19 | Automated reminder |
| Piggly Wiggly LLC | $1,450,000 | 28 | Aug 15 | Call scheduled Aug 22 |
| Save-A-Lot | $980,000 | 21 | Aug 20 | Promise-to-pay Aug 25 |
| Bi-Lo Holdings | $870,000 | 18 | Aug 17 | Dispute resolution |
| Nash Finch Co | $650,000 | 15 | Aug 19 | Statement sent |
| Earth Fare Inc | $420,000 | 62 | Aug 12 | Legal review |
Calls Made Today
142
▲ 12%
Promises Secured
$8.4M
▲ $1.2M
Avg Days to Collect
38
▼ 3 days
Promise-to-Pay Rate
74%
▲ 6pp
System Administration
Configuration
Agent settings, thresholds, notification rules, and system health.
Agent Control Plane
Order Validator Agent
EDI/portal order validation + enrichment
Cash Matcher Agent
Autonomous receipt-to-invoice matching
Deduction Resolver Agent
Auto-classify and resolve deductions
Collection Prioritizer
Risk scoring and outreach sequencing
Invoice Generator Agent
First-time-right invoice creation
Exception Router Agent
Intelligent escalation and assignment
Confidence Thresholds
Auto-Apply Threshold≥ 90%
Human Review Threshold≥ 68%
Investigation Threshold< 68%
Notification Rules
| Rule | Channel | Recipient | Status |
|---|---|---|---|
| Deduction > $50K opened | Email + Teams | Revenue Protection Lead | Active |
| Cash app queue > 200 | Teams | Cash App Team | Active |
| Agent accuracy < 95% | Platform Admin | Active | |
| AR > 60 days past due | Collections Manager | Active | |
| SLA breach imminent | Teams + SMS | Process Owner | Testing |
System Health
SAP ECC
Connected
Azure AI Foundry
Connected
Billtrust API
Connected
ACS Email
Degraded